Delivery & Return

Delivery Policy

  • We offer standard shipping for all orders for RM8 to West Malaysia and RM20 to East Malaysia.

  • Free shipping is provided if the order (after discount, if applicable) is RM201 and above and for East Malaysia RM651 and above with terms & conditions.

  • Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays).

  • All orders should be processed and shipped within 5 - 7 working days after order verification and credit approval.

  • You may begin tracking your parcel 48 hours after you’ve received your tracking number

  • Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.

 

Return Policy

  • All products sold are non-refundable.

  • If you found the product is damaged or defective, you may exchange the product with another product of same value or greater value.

  • All products must be exchanged with an original receipt or invoice and returned within 14 days of delivery date.

  • Product exchange will take up to 14 business days.

  • Advanced Apotheke Sdn Bhd reserves the right to modify the exchange policy and final decision at any time.

  • If you have any questions on our return policy, please contact us  at nyr_online@aapotheke.com​